• Greater Binghamton Office
    (607) 757 2100
  • Penn Yan Office
    (315) 536 7456

CENTURY 21 REAL ESTATE SWEEPS J.D. POWER HOME BUYER/SELLER SATISFACTION STUDY FOR SECOND STRAIGHT YEAR!

We are so proud to announce that CENTURY 21 Real Estate swept the annual J.D. Power 2015 Home Buyer/Seller Satisfaction Study awards for the second year in a row by receiving the highest ranking among national real estate firms across all four customer satisfaction segments in the study, including: First-Time Home-Buyer Satisfaction, Repeat Home-Buyer Satisfaction, First-Time Home-Seller Satisfaction and Repeat Home-Seller Satisfaction.

"This recognition demonstrates that consistency of service is in the DNA of our affiliated broker and sales associate network and it is a key differentiator when working with a CENTURY 21® professional," said Rick Davidson, president and chief executive officer of Century 21 Real Estate LLC. "As a leading global franchisor, we are not only selective about the independent companies and sales professionals who affiliate with us but we also emphasize the importance of building trusted bonds with consumers who visit a CENTURY 21 Office online or in person. Our focus is on depth, not breadth, when it comes to growing our iconic brand throughout the global marketplace."

The J.D. Power Home Buyer/Seller Satisfaction Study, now in its eighth year, measures customer satisfaction among first-time and repeat home buyers and sellers with the nation’s largest real estate companies. Overall satisfaction is measured across four factors of the home-buying experience: agent/salesperson; real estate office; closing process; and variety of additional services. For satisfaction in the home-selling experience, the same four factors are evaluated plus a fifth factor, marketing.

"Sweeping one time is amazing, but accomplishing the same feat two years consecutively will assuredly act as a differentiator for us in the local markets we serve with both consumers and with industry professionals who might be considering a change," saidDebi Sbarra,Broker/Ownerof CENTURY 21Sbarra & Wells. "We understand that real estate will forever be about creating a ’wow’ experience for consumers, and that’s what we strive to provide home buying and selling consumers in Greater Binghamton and Finger Lakes Regions."

The 2015 J.D. Power Home Buyer/Seller Satisfaction Study includes 6,059 evaluations from 5,066 customers who bought and/or sold a home between March 2014 and April 2015. The study was fielded in February through April 2015. For more information about J.D. Power solutions for the home improvement industry, visit jdpower.com/industry/home-improvement.